Shipping policy

SHIPPING POLICY

Last Updated: August 30, 2026

Thank you for shopping with The Source Hair Co. Every order is custom-sourced, rigorously quality-checked, and shipped directly from our fulfillment center in Vietnam to your doorstep in the United Kingdom and worldwide.

1. Order Fulfillment & Delivery Timeline

Because we prioritize premium quality and direct supply chain sourcing, every order goes through a two-stage fulfillment process before reaching you:

  • Stage 1 — Sourcing, Custom Prep & Inspection (5–6 Business Days): Your hair bundles and pieces are selected, customized, and transferred to our central Hanoi logistics hub where each piece undergoes strict quality control (QC), weighing, and branded packaging.

  • Stage 2 — International Air Transit (4–7 Business Days): Once cleared at our Hanoi facility, your order is dispatched via international express air freight to the UK, where it clears HMRC customs and is handed to local couriers (e.g., Royal Mail, DHL) for final delivery.

Total Estimated Lead Time: 9 to 13 Business Days from the date your order is placed.

2. Shipping Rates & Methods

Shipping fees are calculated at checkout based on total parcel weight.

3. Order Tracking

  • You will receive a dispatch confirmation email containing your international tracking number as soon as your order completes Quality Control in Hanoi and is handed over to our express air forwarder.

  • Note: Tracking details will reflect air export status from Vietnam, followed by a local UK courier update once the package clears border inspection at London Heathrow.

4. UK Customs, Import VAT & Duties

For shipments arriving into the UK from Vietnam, customs rules depend on total order value (excluding postage):

  • Orders under £135: UK VAT is collected at checkout, ensuring your package passes smoothly through UK Border Force without delivery holds.

  • Orders over £135: Orders exceeding £135 may be subject to Import VAT and UK Customs Duty assessed by HM Revenue & Customs (HMRC) upon UK entry. Any local customs duties or handling fees levied by Border Force or the courier are the responsibility of the customer upon receipt.

5. Address Changes & Incorrect Information

  • Modifications: You may request address updates during Stage 1 (within the first 3 days of placing your order). Once a package is booked with our international air freight forwarder in Hanoi, address changes cannot be guaranteed.

  • Returned Parcels: If an international shipment cannot be delivered due to an incorrect address or unpaid import fees, return freight expenses will be deducted from any refund issued after the goods arrive back at our Hanoi warehouse.

6. Customer Support & Inquiries

If you have questions about where your order is in the production/transit pipeline, reach out to us at:

  • Brand: The Source Hair Co.

  • Email: thesourcehairco@gmail.com

  • Customer Support Hours: Monday – Friday